Brainfish is an AI-driven customer service platform that provides instant answers to customer questions by analyzing help articles. It enhances the customer support experience, automates support requests, and saves time for both customers and support teams.
🚀 Use Cases
- 🌐 Instant Customer Answers: Customers can effortlessly access immediate answers to their queries without scrolling through product documentation, resulting in a seamless customer experience.
- 📝 Article Builders with Suggestions: Brainfish offers smart article suggestions to help users build accurate, informative, and clear documentation, elevating their content game and enhancing writing skills.
- 🔍 Discover Untapped Customer Needs: By identifying in-demand topics and areas for improvement, Brainfish provides valuable insights into customer gaps, enabling businesses to stay ahead by delivering resonating content.
- 💬 Write in Any Language: Brainfish supports content writing in any language, making it suitable for global teams.
- 🕒 Save Countless Hours: Automating over 50% of all support requests, Brainfish significantly reduces the time it takes to answer customer queries, leading to improved customer satisfaction and loyalty.
- Onboard in under 5 minutes: Brainfish can be easily integrated into existing help desk software with minimal setup required.
- Give Customers Immediate Answers: Instantly provide relevant and contextualized answers to customer questions based on your help articles.
- Automate Support Requests: Automate over 50% of all support requests, saving time for both customers and support teams.
- Enhance Writing Skills: Brainfish’s smart article suggestions help improve writing skills and produce valuable content effortlessly.
- Discover Customer Insights: Identify customer gaps and understand customer needs better by leveraging Brainfish’s insights.
- Write in Any Language: Brainfish supports content writing in any language, making it suitable for global teams.
- Improve Customer Support Experience: Enhance the customer support experience by providing quick and relevant answers to customer questions.