Cohere Io

Cohere Io
Pricing: Paid
Type: Chat, Customer Support

Cohere is an AI-powered customer support platform that helps CX teams resolve tickets faster, reduce costs, and provide personalized solutions to customers. It offers automation for customer service teams, understands language context, guides users through resolutions, and leverages existing support resources. With advanced analytics and generative AI, Cohere ensures accurate answers and avoids repeating the same questions. It has achieved industry-leading results for various companies and integrates seamlessly with existing CX stacks.

đź’ˇ Use Cases

  • Scale support without scaling headcount
  • Resolve up to 60% of tickets automatically
  • Provide instant, personalized answers to customers
  • Guide users through resolutions step-by-step
  • Utilize existing support resources effectively
  • Understand and anticipate customer trends
  • Drive industry-leading results for top companies

đź’ˇ Features

  • Automation: Resolve tickets automatically and provide personalized answers over any channel.
  • Provide solutions, not just answers: Guide users through resolutions and perform actions on their behalf.
  • Get started with existing support resources: Convert support articles and past conversations into personalized answers.
  • Understand and anticipate customer trends: Identify potential issues and content gaps with advanced analytics.
  • AI that actually gives the right answers: Utilize large language models to ensure accurate responses.
  • Never answer the same question twice: Extract answers from solved tickets and automate replies.
  • Integrations: Connect seamlessly with existing CX stacks and platforms.

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