Fin AI bot
Type: Customer Support
Fin, powered by OpenAI, is an AI-driven solution that enhances customer support and engagement. It boasts impressive results, including a 50% resolution rate and significant reductions in conversation routing.
💼 Use Cases
- Enhanced Resolution: Achieves a remarkable 50% resolution rate in customer support.
- Efficiency Improvement: Successfully resolves 42% of conversations within six days.
- Reduced Workload: Decreases conversation routing by 40% in just two weeks.
- Automated Support: Increases automated resolution rate from 18% to 29% within the first week.
- User-friendly Implementation: Quick and easy setup with minimal configuration required.
- Content Enhancement: Rephrases help content for better user understanding.
- Engagement Boost: Delivers double-digit gains in engagement and resolution rates.
- No Training Needed: Requires no training or complex configuration.
- Customization: Easily customize and preview Fin to fit your specific needs.
- Intelligent Controls: Configure multiple Fin AI bots with rules and targeting.
- Handoff Capabilities: Seamlessly handoff to support teams, other bots, or Zendesk/Freshdesk.
- Conversational Design: Holds complete conversations and asks clarifying questions.
- Multilingual Support: Offers multilingual capabilities.
- Measurement and Reporting: Provides usage metrics, ROI metrics, custom reporting, and CSV downloads.
- Integration: Integrates with over 400 apps, including popular messaging platforms.
- Customizable Appearance: Rename Fin, personalize Fin Messenger, and customize the Fin icon.
- Pay-Per-Resolution: Cost-effective pricing model, paying only for resolved conversations