Forethought Ai

Forethought Ai
Pricing: Paid
Type: Customer Support, Sales offers SupportGPTâ„¢, a generative AI platform that helps support teams improve efficiency and reduce costs while delivering excellent customer service. It uses Large Language Models (LLMs) fine-tuned on your own data to streamline support ticket lifecycles.

🚀 Use Cases

  • Solve: Automate answers to common questions, leading to lower cost per ticket, faster resolution time, and happier customers.
  • Triage: Instantly enrich cases with sentiment and intent analysis, prioritize and route them based on urgency, resulting in faster response time and fewer manual tasks.
  • Assist: Empower agents with relevant knowledge and suggested responses, ramping up agent productivity and improving response time.
  • Discover: Recommend and optimize workflows, measure ROI instantly, identify and resolve gaps, and track performance in real time, improving time to resolution and lowering costs.

💡 Features

  • Streamline Support Ticket Lifecycle: One generative AI platform to automate, triage, assist, and discover.
  • 91% Average Model Accuracy: Forethought’s generative AI achieves high accuracy in generating responses.
  • 40% Average Reduction in First Response Time: SupportGPTâ„¢ significantly reduces the time taken for initial responses.

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