Harvey

Harvey
Pricing: Free Trial
Type: Customer Support, Sales

Hiver’s AI assistant, Harvey, enhances customer support teams by offering intelligent suggestions and automating manual tasks. With features like intelligent email template suggestions and Thank You Detection, Harvey improves productivity, performance metrics, and accountability.

💡 Use Cases

  • Efficient Email Template Suggestions: Harvey analyzes customer messages and suggests relevant email templates for quick responses, saving time and effort.
  • Thank You Detection: Harvey identifies and closes conversations reopened by non-actionable customer responses with “Thank you” sentiments, ensuring accurate service metrics.
  • Productivity Boost: Harvey automates the manual task of closing conversations, allowing teams to focus on important tasks and improve productivity.
  • Performance Metrics Improvement: By automatically closing non-actionable conversations, Harvey ensures that defined service level agreements (SLAs) are met and analytics data remains accurate.
  • Accountability and Learning: Track conversations closed by Harvey and view its actions. Harvey learns from feedback and improves its algorithm to provide more accurate results.
  • Easy Setup: Enabling or disabling Harvey’s features for shared mailboxes is a single-click process, and it doesn’t override human actions or predefined workflow automations.

💡 Features

  • Intelligent Email Template Suggestions: Analyzes customer messages and suggests relevant email templates for quick responses.
  • Thank You Detection: Identifies and closes conversations reopened by non-actionable customer responses with “Thank you” sentiments.
  • Productivity Boost: Automates the manual task of closing conversations, allowing teams to focus on important tasks.
  • Performance Metrics Improvement: Ensures accurate service metrics by automatically closing non-actionable conversations.
  • Accountability and Learning: Tracks conversations closed by Harvey, and learns from feedback to improve accuracy.
  • Easy Setup: Enables or disables Harvey’s features for shared mailboxes with a single click. Doesn’t override human actions or predefined workflow automations.

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