Playbooks
Pricing: Free
Type: Human Resources
The provided URL does not contain accessible content or has a paywall. However, based on the information you’ve provided, it seems to be a collection of AI resources for customer support leaders and executives.
Use Cases
- Vendor evaluation matrix for AI solutions
- Customer experience with human-in-loop AI
- ROI and analytics of AI-based solutions
- Comparing AI tools based on community and G2 reviews
- White paper on using ChatGPT for technical support
- Support community discussions and Slack threads
- Building AI for Intercom and learnings from the field
- Evaluating risks of AI deflection vs. agent assist
- Customer support and success roles overview (RACI matrix)
- Customer engagement and voice of customer programs
Features
- 📊 Vendor evaluation matrix for AI solutions
- 👥 Customer experience with human-in-loop AI
- 💰 ROI and analytics of AI-based solutions
- 📚 Comparing AI tools based on community and G2 reviews
- 📝 White paper on using ChatGPT for technical support
- 💬 Support community discussions and Slack threads
- 🏢 Building AI for Intercom and learnings from the field
- ⚖️ Evaluating risks of AI deflection vs. agent assist
- 🗂️ Customer support and success roles overview (RACI matrix)
- 📢 Customer engagement and voice of customer programs