Playbooks

Playbooks
Pricing: Free
Type: Human Resources

The provided URL does not contain accessible content or has a paywall. However, based on the information you’ve provided, it seems to be a collection of AI resources for customer support leaders and executives.

Use Cases

  • Vendor evaluation matrix for AI solutions
  • Customer experience with human-in-loop AI
  • ROI and analytics of AI-based solutions
  • Comparing AI tools based on community and G2 reviews
  • White paper on using ChatGPT for technical support
  • Support community discussions and Slack threads
  • Building AI for Intercom and learnings from the field
  • Evaluating risks of AI deflection vs. agent assist
  • Customer support and success roles overview (RACI matrix)
  • Customer engagement and voice of customer programs

Features

  • πŸ“Š Vendor evaluation matrix for AI solutions
  • πŸ‘₯ Customer experience with human-in-loop AI
  • πŸ’° ROI and analytics of AI-based solutions
  • πŸ“š Comparing AI tools based on community and G2 reviews
  • πŸ“ White paper on using ChatGPT for technical support
  • πŸ’¬ Support community discussions and Slack threads
  • 🏒 Building AI for Intercom and learnings from the field
  • βš–οΈ Evaluating risks of AI deflection vs. agent assist
  • πŸ—‚οΈ Customer support and success roles overview (RACI matrix)
  • πŸ“’ Customer engagement and voice of customer programs

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