Pricing: Free Trial
Type: Chat, Customer Support, Sales
TheLoops Intelligent Support Operations platform offers visibility, insights, and automations for support operations, driving operational efficiency and customer retention.
🌐 Use Cases
- See beyond your support stack: TheLoops integrates product signals and customer data, providing visibility beyond support tools without the need for a data scientist.
- Know your leading indicators: TheLoops Impact Analysis scores customer interactions based on revenue at risk, sentiment, and product usage, enabling real-time decision-making.
- Get ahead of escalations: TheLoops Escalation Prediction identifies at-risk tickets before they escalate, allowing proactive support and revenue protection.
- Build your support workflows: TheLoops low-code platform allows the configuration of processes and automation without requiring an engineer.
- Upskill your agents: TheLoops Agent Assist & Monitoring offers insights and context alongside tickets for agents, and detailed performance reports for managers.
- 3X more visibility into Support Operations: Customers have experienced a significant increase in visibility and reporting efficiency.
- 40% reduction in customer churn with insights: TheLoops helps run AI on tickets and CRM data to provide valuable customer insights, reducing churn.
- 25% reduction in customer churn with risk scoring: TheLoops enables teams to predict and prevent customer churn by providing risk scoring capabilities.
- 67% reduction in the number of escalations: TheLoops improves the efficiency of the escalation process and aligns priorities between teams.
- Read success stories: ServiceRocket, Blueshift, Upstart, and Ada have shared their positive experiences with TheLoops in terms of support operations visibility, customer churn reduction, and escalations management.