TheLoops io

TheLoops io
Pricing: Free Trial
Type: Chat, Customer Support, Sales

TheLoops Intelligent Support Operations platform offers visibility, insights, and automations for support operations, driving operational efficiency and customer retention.

🌐 Use Cases

  • See beyond your support stack: TheLoops integrates product signals and customer data, providing visibility beyond support tools without the need for a data scientist.
  • Know your leading indicators: TheLoops Impact Analysis scores customer interactions based on revenue at risk, sentiment, and product usage, enabling real-time decision-making.
  • Get ahead of escalations: TheLoops Escalation Prediction identifies at-risk tickets before they escalate, allowing proactive support and revenue protection.
  • Build your support workflows: TheLoops low-code platform allows the configuration of processes and automation without requiring an engineer.
  • Upskill your agents: TheLoops Agent Assist & Monitoring offers insights and context alongside tickets for agents, and detailed performance reports for managers.

🌟 Features

  • 3X more visibility into Support Operations: Customers have experienced a significant increase in visibility and reporting efficiency.
  • 40% reduction in customer churn with insights: TheLoops helps run AI on tickets and CRM data to provide valuable customer insights, reducing churn.
  • 25% reduction in customer churn with risk scoring: TheLoops enables teams to predict and prevent customer churn by providing risk scoring capabilities.
  • 67% reduction in the number of escalations: TheLoops improves the efficiency of the escalation process and aligns priorities between teams.
  • Read success stories: ServiceRocket, Blueshift, Upstart, and Ada have shared their positive experiences with TheLoops in terms of support operations visibility, customer churn reduction, and escalations management.

Sign In

Register

Reset Password

Please enter your username or email address, you will receive a link to create a new password via email.