Pricing: Free Trial
Type: Customer Support
Starts: 9/M

Viable is an AI-powered platform that helps companies analyze qualitative data to uncover valuable insights from customer feedback. It offers accurate analysis, eliminates manual work, and provides actionable insights for teams.

💡 Use Cases

  • Sales call transcripts analysis
  • Customer support tickets analysis
  • Market research analysis
  • Employee surveys analysis

💡 Features

  • True analysis beyond sentiment: Viable goes beyond sentiment analysis and provides a weekly report of the most important Compliments, Complaints, Questions, and Requests. Themes are sorted by volume and urgency, and changes over time are tracked. The report includes a summary, urgency score, product sub-themes, and user profiles.
  • Data-driven decisions: Viable’s AI-powered analysis eliminates the need for SQL queries and pivot tables. Just sync your data and let the AI handle the analysis, providing human-level insights for faster data-driven decision-making.
  • Limitless potential for every department: Viable can be used across departments, including sales, customer support, market research, and more. The platform offers unlimited seats and integrations for companies of any size, requiring only 500 datapoints to get started.
  • Deep analysis with metadata: Each section of Viable’s report includes details on the people discussing specific themes. The AI utilizes customer traits and metadata, such as NPS scores, customer tiers, and region, to provide true analysis and recommendations.
  • Data security: Viable is SOC 2 Type 2 certified, ensuring the security of your data. It offers automated PII redaction and a responsive white-glove service team to handle custom data management requests.
  • Actionable insights: Viable’s platform empowers companies to deeply understand their audience and track weekly changes based on real-world actions. The insights gained can lead to increased NPS, reduced support ticket volumes, optimized product time-to-market, and cost savings through feedback analysis automation.
  • High-quality analysis: Viable’s AI models and GPT-4 generate analysis that is difficult to distinguish from human-written text. The platform uses state-of-the-art AI models and deep learning techniques to provide accurate and perceptive reasoning over multidimensional data.

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