Wati.io

Wati.io
Pricing: Freemium
Type: Chatbots, Customer Support, Marketing
Starts: $29/mo

WATI is a communication platform that provides businesses with tools to engage with customers on WhatsApp, including a shared team inbox, broadcast and bulk messaging, custom notifications, integrations with other applications, and a no-code chatbot builder.

Features

  • πŸ“¨ Shared Team Inbox: multiple agents can login to serve customers, collaborate with private notes, assign conversations, and respond quickly with custom parameters and quick replies.
  • πŸ“’ Broadcast & Bulk Messages: send personalized messages about discounts and offers, set up segmented campaigns based on custom attributes, and make messages interactive with Call-to-Action (CTA) and rich media.
  • πŸ”” Custom Notifications: build and deploy personalized notifications based on custom events like abandoned carts, personalize notifications, add CTAs, and send quick replies.
  • πŸ€– Developer Friendly: access WhatsApp APIs to build custom solutions with the API gateway plan for developers, or use the Standard and Professional plans for custom integrations.
  • 🀝 Native Integrations: integrate WhatsApp Business number with favorite applications in a few clicks, including tools like Shopify and WooCommerce.

Use cases

  • 🏒 Sales Team: use the WhatsApp Chat widget on the website to engage with new prospects, reduce response times, and boost conversions.
  • πŸ™‹β€β™‚οΈ Support Team: send order updates, keep customers informed, enable quick issue resolution with the WhatsApp Chatbot, and native integrations with popular tools.
  • πŸ“£ Marketing Team: engage and build relationships with personalized offers, achieve high open rates and response rates.
  • πŸ‘¨β€πŸ’» Developers: build custom solutions with WATI API Gateway plan, which provides access to WhatsApp’s APIs without any dashboard.
  • πŸ“± WhatsApp Focus: WATI is a comprehensive communication platform built on official WhatsApp APIs, making it easy for businesses to manage all customer interactions on WhatsApp.
  • πŸš€ Easy to Setup and Use: WATI is user-friendly and easy to set up, providing a single platform for all team communication needs.

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