Wati.io
Pricing: Freemium
Type: Chatbots, Customer Support, Marketing
Starts: $29/mo
WATI is a communication platform that provides businesses with tools to engage with customers on WhatsApp, including a shared team inbox, broadcast and bulk messaging, custom notifications, integrations with other applications, and a no-code chatbot builder.
Features
- 📨 Shared Team Inbox: multiple agents can login to serve customers, collaborate with private notes, assign conversations, and respond quickly with custom parameters and quick replies.
- 📢 Broadcast & Bulk Messages: send personalized messages about discounts and offers, set up segmented campaigns based on custom attributes, and make messages interactive with Call-to-Action (CTA) and rich media.
- 🔔 Custom Notifications: build and deploy personalized notifications based on custom events like abandoned carts, personalize notifications, add CTAs, and send quick replies.
- 🤖 Developer Friendly: access WhatsApp APIs to build custom solutions with the API gateway plan for developers, or use the Standard and Professional plans for custom integrations.
- 🤝 Native Integrations: integrate WhatsApp Business number with favorite applications in a few clicks, including tools like Shopify and WooCommerce.
Use cases
- 🏢 Sales Team: use the WhatsApp Chat widget on the website to engage with new prospects, reduce response times, and boost conversions.
- 🙋♂️ Support Team: send order updates, keep customers informed, enable quick issue resolution with the WhatsApp Chatbot, and native integrations with popular tools.
- 📣 Marketing Team: engage and build relationships with personalized offers, achieve high open rates and response rates.
- 👨💻 Developers: build custom solutions with WATI API Gateway plan, which provides access to WhatsApp’s APIs without any dashboard.
- 📱 WhatsApp Focus: WATI is a comprehensive communication platform built on official WhatsApp APIs, making it easy for businesses to manage all customer interactions on WhatsApp.
- 🚀 Easy to Setup and Use: WATI is user-friendly and easy to set up, providing a single platform for all team communication needs.